Writing from the team on the web, accessibility, policy, technology and craft. Written by the people doing the work, sourced and dated.
Gmail, Yahoo and Microsoft now expect every business domain to prove its email is real. Without three small settings called SPF, DKIM and DMARC, your invoices, quotes and contact-form messages can land in spam, or bounce. Here's what each one does, in plain English, and how to set them up safely.
A website isn't finished when it launches. In 2025 alone, researchers logged more than 11,000 new security holes in WordPress add-ons, and nearly half of WordPress sites were running on software that no longer gets security fixes. Here's what a care plan should actually do, what it usually doesn't, and the questions to ask before you pay for one.
ChatGPT now shows Yelp reviews, ratings and photos in its local answers, and diners can book a table or join a waitlist without leaving the chat. Here's what Yelp and OpenAI actually announced, what's still unclear, and what local businesses should do about it.
Nearly half of consumers now ask AI tools for local recommendations, and those tools name only a handful of businesses. Here's where ChatGPT, Google and Perplexity get their answers, the settings that can quietly lock you out, and what actually helps.
Every trend, purchase and post is a personal choice shaped by forces much bigger than the person making it. That's the sociological imagination, and in a world run by algorithms and AI, it may be the most useful tool a business owner has.
Attention online is scarce, and the biggest players have the most ways to capture it. But search has one ranking factor money can't buy. Here's how visibility works in 2026, from zero-click search to AI summaries, and where local businesses still win.
Older adults are online in large numbers, often on phones, and they're a prime target for online scams. Most websites still aren't designed for them. Here's what the data shows and how to build sites that work for older visitors and everyone else.
Star ratings work like any other social symbol: their meaning is negotiated, and a perfect score can read as too good to be true. Here's what customers trust in 2026, what's now illegal, and how local businesses can build reviews the right way.
Nearly everyone is online in 2026, but not on equal terms. The gap now runs along income and devices, the federal internet discount is gone, and more public services are online-only. Here's what that means for Pennsylvania communities and the websites that serve them.
No single agency runs the internet. For a business or borough website in 2026, the rules come from the FTC, the Justice Department, a growing list of states and the courts. Here's who covers what, and what it means in Pennsylvania and New Jersey.
Nearly every popular website still fails basic accessibility checks, lawsuits are rising again, and local governments now have firm deadlines. Here is what the ADA expects of your website in 2026, and why the problem was never the visitor.
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