Compliance first
Government & Municipal Services
Compliance-first websites for boroughs, townships and authorities.
Scope
What this includes
- Municipal web accessibility
- ADA/WCAG compliance audits
- Public sector digital marketing
- Community outreach solutions
What changed
The rule has teeth, and the clock is real
For years, whether the ADA applied to websites was argued case by case. That ambiguity is gone: the Department of Justice issued a final rule under Title II naming a specific technical standard — WCAG 2.1 Level AA — and giving public entities a fixed date to meet it.
The compliance date depends on population size, and the smaller-entity date is the one most Pennsylvania boroughs and townships fall under. In Montgomery County alone there are 62 municipalities, and nearly all of them are under the threshold.
What that means practically: an accessibility complaint no longer has to argue that the standard exists. It only has to show you did not meet it.
Who this is for
- Boroughs & townships
- Municipal authorities
- School districts
- County offices & commissions
- Healthcare organizations under HHS rules
We will tell you if you are already fine
Some sites are closer than their staff assume, and a handful of fixes get them there. We would rather run the audit and tell you that than sell you a rebuild you do not need.
Vendors who lead with a deadline and a scare are selling the deadline, not the fix.
How it works
Audit, fix, document, maintain
Accessibility is not a one-time project. Every new PDF, meeting minute and staff photo is a chance to fall back out of compliance, so the last step matters as much as the first.
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Free initial audit
An automated scan, then what automation cannot do — a keyboard-only pass and a screen reader check on your key pages. You get a plain-English report of what is wrong, what it affects, and what it would take to fix. No cost, no obligation, and the report is yours whether or not you hire us. Request the free audit.
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Prioritized remediation plan
Not every finding carries equal weight. A missing form label on your permit application matters more than a decorative image on an archived page. We sort findings by legal exposure and real-world impact, then price the work in phases your budget cycle can absorb.
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Remediation
We fix the site — markup, contrast, keyboard navigation, forms, headings, alt text, and the documents. PDFs are usually the biggest hidden problem: agendas, minutes and budget documents are often scanned images with no text layer at all, which makes them completely invisible to a screen reader.
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Accessibility statement
A published statement documenting your conformance level, any known gaps, and a working contact route for residents who hit a barrier. This is both a requirement and your best evidence of good faith if anyone ever asks. You can read ours as an example.
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Ongoing monitoring
Scheduled re-scans, a review of new content, and a fix window when something slips. Staff turn over and new documents get posted every month — compliance decays without someone watching it.
What you get
Deliverables
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Written audit report
Findings by severity, mapped to the specific WCAG criterion, with screenshots. Written so a manager can read it, not just a developer.
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Remediation scope & quote
Phased, itemized, and formatted for a council packet. Fixed price, not hourly.
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Remediated website
Verified against automated tools, keyboard navigation and screen readers — because automation alone catches roughly a third of real issues.
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Document remediation
Agendas, minutes, budgets and forms made readable by assistive technology, plus a workflow so new ones start out accessible.
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Published accessibility statement
Conformance level, known limitations, third-party content disclosures, and a working feedback route.
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Staff training
A short session for whoever posts content, so the site does not drift back out of compliance the week after we finish.
Procurement
We know how public entities actually buy
Municipal purchasing is not a proposal and a handshake. There is a threshold, a solicitor, a public meeting, and a paper trail. We have been through it, and we do not need it explained.
Quotes are formatted for a council packet. Everything is fixed price so there is no open-ended hourly exposure to defend at a public meeting. And we work within your fiscal calendar rather than pushing to close in a quarter.
Ready on request
- W-9 and certificate of insurance
- Formal written quote for the packet
- References from comparable entities
- RFP and RFQ responses
- Attendance at a public meeting to present
- Net-30 invoicing on your cycle
FAQ
Questions we get from managers and solicitors
Our website is only a few years old. Is it not already compliant?
Usually not. Accessibility was rarely a requirement in municipal website contracts before the final rule, so most builds from the last decade were never tested against it. A modern-looking site can still fail on contrast, keyboard navigation, form labels and heading structure — none of which are visible by looking at it.
The audit is free specifically so you can find out instead of assuming.
Can we just install an accessibility widget or overlay?
We would advise against it. Overlay tools promise one line of code and instant compliance, and they have been the subject of a significant number of accessibility lawsuits themselves. Disability advocacy organizations have been broadly critical of them, and a widget does not fix the underlying markup — it layers something on top of it.
If your site is fundamentally inaccessible, an overlay mostly changes what a screen reader user is frustrated by.
What about our PDFs? We post agendas and minutes every month.
This is usually the largest hidden problem. Documents posted on a public site fall under the same obligation as the pages themselves, and scanned agendas are often images with no text layer — completely unreadable to assistive technology.
We remediate the archive you are required to keep and set up a workflow so new documents are accessible when they are created, which is far cheaper than fixing them later.
We do not have budget until the next fiscal year.
That is normal and it is workable. The audit costs nothing, so you can have the findings and a fixed-price scope in hand for budget season rather than trying to estimate a line item blind.
We also phase remediation, so the highest-exposure items can be addressed in one cycle and the rest in the next.
Do we have to replace our whole website?
Often no. Many sites can be remediated in place, and that is almost always the cheaper path. A rebuild makes sense when the underlying platform cannot produce accessible output, when the site is already at end of life, or when remediation would cost more than replacement.
We will tell you which situation you are in after the audit, and we will say so plainly if the answer is that you do not need us. When a rebuild is the answer, our website team builds it accessible from the start.
What does it cost?
We do not publish numbers, because a quote without knowing your page count, document archive and platform would be a guess — and a guess you would have to defend in a public meeting.
The audit is free. After it, you get a fixed-price scope you can put in front of council. No hourly billing, no change orders for things we should have caught.
Can you help residents find and use our services online?
Yes. Public-sector outreach, from search listings to email and social updates, is part of our digital marketing work, done to the same accessibility standard as the site.
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